FAQ

What products do you sell?

We sell pet supplies such as Cat & Dog Beds and Cat Trees.

Where do you ship?

We currently ship to the United States only.

How long does delivery take?

Orders are generally delivered within 6–12 business days.

How long does order processing take?

Orders are usually processed within 1–2 business days after the order is placed.

Do you offer free shipping?

Yes. We offer free standard shipping within the United States.

Can I change or cancel my order?

Yes. You can request an order change or cancellation within 24 hours of placing your order.

Do you accept returns?

Yes. Eligible items can be returned within 30 days of delivery.

When will I receive my refund?

Approved refunds are processed within 15 days after the return is received and approved. The time for the refund to appear in your account may depend on your payment provider.

What if I receive a damaged or incorrect item?

Please contact us as soon as possible after receiving your order. We will review the issue and help you with the appropriate solution.

How can I contact Vibee Paws?

Customer Service Opening Hours:

  • Monday to Friday
  • 8:00 a.m. to 5:00 p.m. (EST) Eastern Standard Time (New York)

Response Time: We aim to reply within 1 business day.