Shipping policy

At Vibee Paws, we want to make your shopping experience simple and convenient. This Shipping Policy explains how we process and deliver orders within the United States.

Where We Ship

We currently ship orders to addresses within the United States.

Processing Time

Orders are typically processed within 1–2 business days after payment is successfully received.

Orders are processed Monday through Friday, excluding holidays.

Delivery Time

After processing, standard delivery generally takes approximately 5–10 business days.

The estimated overall timeframe is:

Order processing: 1–2 business days
Transit time: 5–10 business days
Estimated total delivery time: 6–12 business days

Delivery times are estimates and are not guaranteed. Actual delivery may vary depending on the destination, carrier operations, weather, holidays, or other circumstances outside our control.

Shipping Cost

We offer free standard shipping on eligible orders.

Any applicable shipping charges will be clearly displayed at checkout before you complete your purchase.

Order Tracking

Once your order has been shipped, you will receive tracking information when available. You can use the tracking details to follow your package's progress.

Order Changes or Cancellations

If you need to change or cancel your order, please contact us within 24 hours of placing the order.

After this period, we may not be able to make changes because your order may already be processing or preparing for shipment.

Delivery Issues

If your package is delayed, damaged, or appears to be missing, please contact our customer support team as soon as possible. We will review the issue and help determine the appropriate next steps.

Please make sure your shipping address is accurate when placing your order. Vibee Paws is not responsible for delays caused by an incorrect or incomplete address provided at checkout.