Refund policy

At Vibee Paws, we want you to feel confident when shopping with us. If you are not satisfied with your purchase, our Return & Refund Policy explains when and how you can request a return or refund.

Return Period

We accept eligible returns within 30 days of delivery.

To be eligible for a return, the item should be in its original condition and should not be damaged, used, or altered beyond normal inspection.

How to Request a Return

To request a return, please contact our customer support team with:

  • Your order number

  • The reason for the return

  • Photos of the item, if it arrived damaged or incorrect

Our support team will review your request and provide return instructions when applicable.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.

Please include your order number and clear photos of the item so we can review the issue and determine the appropriate solution.

Refunds

Once your return is approved and the returned item has been received and reviewed, the refund will be processed to your original payment method.

Approved refunds are generally processed within 15 days.

The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

Non-Returnable Items

Items that have been used, damaged after delivery, altered, or returned outside the 30-day return period may not qualify for a refund.

Order Changes or Cancellations

If you need to change or cancel your order, please contact us within 24 hours of placing the order.

After 24 hours, we may not be able to change or cancel the order because it may already be processing or preparing for shipment.

Contact

Customer Service Opening Hours:

  • Monday to Friday
  • 8:00 a.m. to 5:00 p.m. (EST) Eastern Standard Time (New York)

Response Time: We aim to reply within 1 business day.